Support

Email support@kaparo.app. A person replies within 24 hours on weekdays, Monday to Friday. A message sent on Friday evening gets its reply by Monday evening.

What helps us answer faster

• Your store's address, the one that ends in .myshopify.com.
• The order number or the product, if the question is about one.
• What you expected to happen and what happened instead. A screenshot is welcome.

Please don't send a customer's card details or passwords. We never need them, and Kaparo never sees card numbers: payments stay with Shopify.

Refunds

If Kaparo isn't working out, email us and we'll refund your most recent monthly charge. No questions, no form. Refunds for a yearly plan are pro-rated to the months you haven't used. Ask within 30 days of the charge.

Privacy and security

Questions about personal data, or a report of a security problem, go to the same address. What Kaparo stores and why is in the privacy policy.